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The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
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Manufacturer: McGraw-Hill
Buy The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company
 

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Features

ISBN13: 9780071548335
Condition: NEW
Notes: Brand New from Publisher. No Remainder Mark.
 

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Additional The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company Information

Now, for the first time, the leadership secrets behind the scenes of The Ritz-Carlton Hotel Company.

Granted unprecedented access to the company's employees--from the corporate office and hotels around the globe--Michelli describes the innovative methods the company uses to create peerless guest experiences and explains how it constantly hones and improves them.

The New Gold Standard takes you on an exclusive tour behind the scenes of The Ritz-Carlton Hotel Company.

Now, for the first time, the leadership secrets behind the scenes of The Ritz-Carlton Hotel Company.

 

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